Shipping and Return

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Last updated: 12/9/2025

Shipping Policy

Shipping Locations

We currently ship to all countries within the European Union.

Shipping Cost

Standard EU Shipping: Free on all orders over €49
For orders below €49, standard rates may apply depending on destination.

Processing Time

Orders are processed within 1–2 business days after payment is confirmed.
Orders placed during weekends or public holidays will be processed the next working day.

Delivery Time

EU delivery typically takes 2–5 business days, depending on your country.
Remote areas may take slightly longer.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Discreet Packaging

All KaemPure orders are shipped in plain, unbranded packaging to protect customer privacy.

Returns & Refunds Policy

Your satisfaction matters to us. If you are not happy with your purchase, you may be eligible for a refund under our 30-day satisfaction guarantee.

30-Day Satisfaction Guarantee

If you are not satisfied with your KaemPure product, contact us within 30 days of receiving your order. We will review your request and may offer:

A refund, or
A replacement unit

Eligibility Requirements

To qualify for a refund:

You must contact us within 30 days of delivery.
Proof of purchase (order number or email used at checkout) is required.
Partially used products may still qualify under our satisfaction guarantee, subject to review.

Non-Returnable Items

For safety and hygiene reasons, opened or used supplements cannot be returned, but may still qualify for a refund depending on the situation.
We do not accept returns for:

Products not purchased directly from our official website
Products damaged due to misuse or improper storage
Orders placed with incorrect shipping details provided by the customer

Refund Processing

If approved:

Refunds are issued to the original payment method.
Please allow 3–7 business days for processing.

Exchanges

We only replace products if they arrive damaged or defective.
Contact us within 48 hours of delivery with:

A description of the issue
A photo of the product and packaging

Lost or Missing Packages

If tracking shows delivered but the package is missing:

Please check with neighbours or local postal service first.
If still not found, contact us and we will assist in locating or replacing your order.